support: faq's | glossary | phone setup

Q: The charge in my battery doesn't seem to last very long?

A: Batteries generally have a life of up two years depending on mobile usage. If your battery charge is not lasting, it may require replacement. Get Smart Mobiles has a wide range of batteries for mobiles and we guarantee them for six months. If your battery is very new, it may be that you have a charger or mobile phone problem and it will be best to have it checked.

Q: I can't seem to send or receive picture messages.

A: If your mobile is capable of sending and receiving picture message, you have to ask your network to have your mobile GPRS and MMS enabled. This usually just means a call to your network customer service and they will send you the settings.

Q: I can't seem to send or receive SMS messages.

A: This could be for a variety of reasons, the most common reason is that the Message Centre number is incorrect in your phone. This is easily remedied.

Q: I don't want a contract, what are my options.

A: There are a range of options, both pre-paid and post paid that don't require a locked-in contract.

Q: Can we keep our phone number if we leave our current network.

A: Yes, number portability exists in Australia, and you are able to transfer your number between networks both with prepaid and post paid agreements.

Q: Can I change the cover on my mobile?

A: Interchangeable covers (housings) are available for a number of Nokia models.

Q: I can't make and receive phone calls.

A: Some networks have a 2 line access with their networks, and you may have accidentally moved the incoming calls to Line 2.

Q: I can't make calls on my prepaid phone.

A: It may be that you have insufficient credit to make calls, you may need to check your balance.

Q: Can I use my Telstra SIM in an Optus Pre-paid mobile.

A: No, all networks SIM lock their Pre-paid mobile phones. They are able to be unlocked under certain conditions for example after six months or when you have spent $80 on credit.

Q: Can I insure my mobile?

A: Yes in some circumstances. Optus, Virgin and Vodafone offer insurance with their plan/contracts when it is taken out at the time the contract is signed. Some home insurance policies do provide cover, but please check with your insurance company directly.