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support: faq's | glossary | phone setup Q: The charge in my battery doesn't seem to last very long?
A: Batteries generally have a life of up two years depending on mobile usage. If your battery charge is not lasting, it may require replacement. Get Smart Mobiles has a wide range of batteries for mobiles and we guarantee them for six months. If your battery is very new, it may be that you have a charger or mobile phone problem and it will be best to have it checked.
Q: I can't seem to send or receive picture messages.
A: If your mobile is capable of sending and receiving picture message, you have to ask your network to have your mobile GPRS and MMS enabled. This usually just means a call to your network customer service and they will send you the settings.
Q: I can't seem to send or receive SMS messages.
A: This could be for a variety of reasons, the most common reason is that the Message Centre number is incorrect in your phone. This is easily remedied.
Q: I don't want a contract, what are my options.
A: There are a range of options, both pre-paid and post paid that don't require a locked-in contract.
Q: Can we keep our phone number if we leave our current network.
A: Yes, number portability exists in Australia, and you are able to transfer your number between networks both with prepaid and post paid agreements.
Q: Can I change the cover on my mobile?
A: Interchangeable covers (housings) are available for a number of Nokia models.
Q: I can't make and receive phone calls.
A: Some networks have a 2 line access with their networks, and you may have accidentally moved the incoming calls to Line 2.
Q: I can't make calls on my prepaid phone.
A: It may be that you have insufficient credit to make calls, you may need to check your balance.
Q: Can I use my Telstra SIM in an Optus Pre-paid mobile.
A: No, all networks SIM lock their Pre-paid mobile phones. They are able to be unlocked under certain conditions for example after six months or when you have spent $80 on credit.
Q: Can I insure my mobile?
A: Yes in some circumstances. Optus, Virgin and Vodafone offer insurance with their plan/contracts when it is taken out at the time the contract is signed. Some home insurance policies do provide cover, but please check with your insurance company directly.
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